Terms and Conditions of Use

In this Service Agreement “Agreement”, “you” and “your” refer to each “customer.” Including each (agent) you designate to act on your behalf. “Zone 1 LLC dba Appassionati Auto” herein shall refer to Appassionati Auto, its members, managers, and employees. This Agreement explains our obligations to you, and your obligations to us in relation to the service(s) you purchase. If you designate a person to act on our behalf, you agree that this person is your agent with full authority to act on your behalf with respect to such services and your vehicle. Appassionati Auto will not accept a job without a written agreement. Please refer to the accompanying Service Order or specific information regarding the day and time of your requested service (job) specific to your vehicle. By using our service, you agree to the terms of this agreement, without modification to you.

​

Service Agreement Disclaimer and Policies Contract

​

Deposits:

​

Appassionati Auto requires a minimum non-refundable deposit before scheduling a service. This deposit may be used for purposes that Appassionati Auto sees fit to use it for including, but not limited to, to ensure the necessary equipment and/or supplies are available to complete the detail, and/or to hold an appointment slot.

If Appassionati Auto has sent over an estimate or quote for a service along with a deposit request, the deposit must be paid in full or Appassionati Auto cannot guarantee to hold a scheduled appointment for you.

1. Detailing Services require a $50 Non-Refundable Deposit.
2. Polishing and Ceramic Coating Services require a 35% Non-Refundable Deposit.
3. Paint Protection Film Services require a 50% Non-Refundable Deposit.

Cancellation of Appointment:

​

You will have a scheduled day and estimated time for each scheduled service. If you book an appointment with us and have paid the necessary deposit in order to confirm the service requested, and need to cancel/reschedule please inform us at least 24 hours in advance of your appointment. If you need to reschedule a service, and inform us at least 24 hours ahead of your scheduled appointment, we will attempt to reschedule that service and we will do our best to reschedule you as soon as possible. If we cannot reasonably reschedule you, we may credit the deposit given for the services to your account for a future appointment. If you choose to cancel your scheduled appointment and do so with less than 24 hours notice of your scheduled appointment, you will be charged a cancellation fee in the amount of 35% of the total estimated for the service that was cancelled.

Inclement Weather:

Should inclement weather conditions occur the following policies will guide how we proceed with handling completing the detail.

​

1. Shop Appointments: If it rains on the day of your appointment, it is at the discretion of the owner as to if they would like to keep their appointment or reschedule. 

2. Mobile Appointments: Appassionati Auto will not perform any Mobile Detail Services when it is raining or temperatures are below 50 Degrees Fahrenheit as products will not perform well in cold temperatures. Should unexpected inclement weather occur after we have started the detail and prevents us from completing the detail for your vehicle, we will make every effort to reschedule you for the next available day or time when the weather allows us to complete the detail.

We will make every effort to reschedule you for the next earliest available day. Appassionati Auto cannot predict weather or unforeseen events and is not responsible should inclement weather come after the detail service(s) have been performed.

Scheduling/Appointments:

Appassionati Auto will be as accurate as possible when scheduling a detail. Depending upon the actual condition and size of the vehicle being detailed, this schedule can change. Each vehicle is owned and maintained differently, and Appassionati Auto may find it necessary to schedule more time in order to complete a satisfactory job.

Travel Fee:

Appassionati Auto reserves the right to assess and/or charge a travel fee if it sees fit for its mobile services. This travel fee may be calculated based on the driving distance to the job location either from Appassionati Auto home location or its current location to the job location. Typically this fee is calculated based on the distance from either Appassionati Auto's home location or its current location to the proposed job location. However, Appassionati Auto reserves the right to alter how the travel fee is assessed if it sees fit. If a travel fee is charged Appassionati Auto will notify the client the amount of the travel fee.

Any travel fee that is assessed and charged must be paid by the client or client's representative and is non-refundable.

Right of Refusal:

Appassionati Auto reserves the right to refuse service on any vehicle or for any person, even if the detail has already begun, if it sees fit to do so.

Vehicle Inspection:

It is the responsibility of the vehicle owner or owner's representative to be available for the initial and final inspection of the vehicle. If either person is not available for the initial or final inspection, then Appassionati Auto is not responsible for any customer dissatisfaction. Some services require a pre-inspection checklist form. In these instances it is required for the vehicle owner or owner's representative to be there for the initial inspection. Appassionati Auto will not begin any scheduled work without the signed, written consent of the owner or owner’s representative for these services.

Pre-Existing Damage (Exterior):

Most cars have a variety of defects in the paint and exterior including, but not limited to, wash marring, scratches, dents, dings, etc. from normal wear and tear, commercial car wash facilities, and other external factors. Appassionati Auto is not responsible for these types of imperfections and/or defects. Until the automobile has been completely prep washed, it is difficult to see every defect. It is also difficult to see every defect under certain lighting conditions. If Appassionati Auto discovers a defect it did not see because of lighting conditions or other circumstances, it is not responsible for the pre-existing condition, including if the defect was not discovered until after the detail began. Appassionati Auto is not responsible for any type of pre-existing damage or defect caused by other sources, detailers, or all other uncontrolled elements or circumstances.

Pre-Existing Damage (Interior):

Appassionati Auto is not responsible for any pre-existing damage it may find during the normal course of detailing the interior of any vehicle. It may be difficult to find pre-existing damage during the initial inspection, especially if the vehicle is dirty and cluttered with debris or personal items left in the vehicle. Older vehicles usually have many interior and exterior components that have broken, worn out, faded, or become loose and cracked. If Appassionati Auto should break, disconnect, or damage any component of a client’s vehicle, we will bring this to the attention of the vehicle's owner or owner's representative before completing the final detail.

Pre-Existing Damage (Wheels and Tires):

Most wheel rims are under constant abuse from general road conditions, brake dust, and washing conditions. They commonly have multiple stains, dings, pits, scratches, etc. caused by the factors listed above or other external factors. Appassionati Auto is not responsible for pre-existing damage of the vehicle’s wheels, rims, wheel covers, or tires.

Personal Belongings:

It is the responsibility of the vehicle’s owner or owner's representative to remove all personal belongings from the vehicle before the detail begins. Appassionati Auto reserves the right to not detail any area of the vehicle if personal belongings were not removed prior to the start of the detail. Appassionati Auto is not responsible before, during, or after the detail for any belongings that have been left in the vehicle by the owner.

Completion of Detail:

It is the responsibility of the vehicle's owner or owner's representative to be aware of the scheduling of each detail job and to be available for the final inspection upon completion of the detail. Appassionati Auto reserves the right to add additional charges for time spent waiting after the final detail has been completed. It is the responsibility of the vehicle owner and/or owner's representative to reset and check all electrical components, seat settings, stereo settings, buttons, knobs, and childproof settings after completion of detail.

Quality of Service:

We want you to be satisfied with our service, however we are not perfect. No service offered is guaranteed to completely restore the vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and with in the constraints of our resources, time, and expertise. If, after the final inspection, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. All Hands Auto Detailing LLC will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with us.

Ceramic Coating:

​

If you have chosen to have a ceramic coating applied to the exterior of your vehicle Appassionati Auto recommends the following:

1. Your vehicle should not be washed for the first 7 days after the coating was applied.

2. The vehicle should remain indoors and dry for the first 12-24 hours after the coating is applied to properly cure. After which it is okay for it to be driven or even possibly get wet. However, any standing water on the vehicle should be removed as quickly as possible to prevent water spotting.

​

Failure to comply with these recommendations may result in damages to the coating, including but not limited to, premature coating failure, water spots, etc. and such issues are not covered under any type of warranty, written or implied, and are not the responsibility of Appassionati Auto to fix. Appassionati Auto reserves the right to charge, at a non-discounted rate, to have the issues fixed.

​

Pictures and Social Media:

Appassionati Auto reserves the right to take pictures and/or video of a client's vehicle before, during, and after the detail process. These pictures serve to document the condition of the vehicle for purposes including, but not limited to, to highlight work performed on the vehicle, to show the condition of the vehicle, including any flaws or pre-existing damage, should Appassionati Auto need proof of vehicle condition for any reason, to showcase the abilities of Appassionati Auto in restoring the vehicle's appearance or finish, to upload on a social media site for Appassionati Auto's portfolio, or to upload on the website that Appassionati Auto uses for its business.

​

If you would not like pictures of your vehicle to be uploaded onto either a social media site or to the website that Appassionati Auto uses you may make a request for this. However, for other intended uses including, but not limited to, those as stated above, Appassionati Auto still reserves the right to take pictures of the vehicle and keep them on file.

​

Final Invoice and Payment:

Appassionati Auto always tries to give as accurate of a price as possible when quoting a job. However, there may be times when additional work is needed to complete the detail that was not foreseen during the initial inspection and quote. If this happens, Appassionati Auto reserves the right to adjust the amount due upon the final invoice to reflect any additional charges that may be incurred. If additional charges must be incurred, Appassionati Auto will do its best to notify the vehicle's owner or owner's representative as soon as possible and will allow the vehicle's owner or owner's representative to accept or decline these additional charges. If the additional charges are declined, then Appassionati Auto reserves the right to stop the detail if it deems taking such action is necessary and will do so in accordance with the policies listed in this contract.

​

Once Appassionati Auto has completed the final inspection with the client, payment is due immediately. Unless prior arrangements have been made in writing, agreed upon and notarized, it is the owner or owner representative’s responsibility to have payment ready as agreed upon in the final invoice.

​

All final invoices must be paid in full in order for Appassionati Auto to release the key(s) of the client's vehicle to the owner or owner's representative.

​

Key Return:

Appassionati Auto will return the vehicle’s keys only to the vehicle's owner or owner’s representative and no one else. It is the responsibility of the vehicle's owner or owner's representative to obtain the keys from Appassionati Auto upon completion and final inspection of the detailed vehicle.

​

Gift Certificates:

Any gift certificate sold or distributed by Appassionati Auto is only valid for 12 months after date of purchase. Appassionati Auto will honor its gift certificates only when redeemed by the original intended recipient of the gift certificate. Appassionati Auto reserves the right to not honor gift certificates that have expired or that are attempted to be redeemed by someone other than the original intended recipient of the gift certificate. The total amount of the gift certificate must be redeemed at one time. Appassionati Auto may, at its own discretion, allow use of more than one gift certificate to be used on a single service. If you elect to use more than one gift certificate for a service then you must make it known before booking the service that you would like to use more than one gift certificate to purchase the service. Appassionati Auto reserves the right to deny the redemption of a gift certificate if the requirements set forth in this policy are not met.

​

Return Checks:

Appassionati Auto will charge the client a $25 fee for any returned check. Appassionati Auto also reserves the right to report any returned or bad checks to the appropriate authorities.

​

Consent to Terms & Conditions and Work:

By signing this contract and/or consenting to Appassionati Auto working on your vehicle you, the client, vehicle's owner or owner's representative, acknowledge that you agree to the policies stated in this contract and will not hold Appassionati Auto responsible for any pre-existing damage on the interior or exterior of the vehicle, any personal items left in the vehicle, for any work not completed because of failure to comply with the policies listed in this contract, or for any other reason that lies within the bounds of the policies stated in this contract. You also accept that the terms and conditions and/or policies in this contract may be changed at any time without prior notice.